Terms of service

Terms and Conditions of Sale

By placing an order with Visual-Click, you confirm that you agree with our general terms and conditions. You also confirm that, in the case of purchasing contact lenses, these have been prescribed by an eye specialist (optometrist or ophthalmologist), and that you have had an eye check-up at least once a year.

Visual-Click is not responsible for any health damage that may be caused by the use of contact lenses. Therefore, the customer agrees to purchase contact lenses that have only been tested and fitted by an eye specialist. Contact lenses require special care, and the appropriate instructions for care and cleaning should be followed as recommended by your optometrist or ophthalmologist or as per the product information.

When purchasing prescription glasses, you guarantee that the prescription provided is the one prescribed by an eye specialist (optometrist or ophthalmologist).

Visual-Click reserves the right to make changes to the prices displayed on the website. Visual-Click also reserves the right to correct any errors, including those of a technical or computer nature, that may affect the information related to colour, prices, promotions, etc., despite taking special care to avoid any such errors. Visual-Click reserves the right to reject orders that have already been confirmed but contain incorrect or inaccurate information.

For prescription glasses, the delivery time is longer due to the adjustment of the lenses to the prescription in the frame selected. The approximate manufacturing time is 3-4 days. If any product is out of stock, the delivery time will be notified by email. We do not ship to the Canary Islands, Azores, or Madeira.

Taxes and Customs

All products from Visual-Click are VAT INCLUSIVE. If the shipment generates customs taxes, the customer is responsible for paying these fees. If the customer does not wish to bear the customs charges, Visual-Click will not refund the order and will not take responsibility for the package.

Warranty

Sunglasses and prescription glasses: 2-year warranty for frame breakage due to manufacturing defects. We use original replacement parts. 2-year warranty on lens manufacturing defects. The warranties does not cover scratches, breakages, or misuse. The glasses must be sent to our central warehouse, and they will be returned to the customer, with the shipping costs to be borne by the customer.

Contact lenses: Exchange of defective contact lenses.

In the case of a defective product, Visual-Click will proceed, as appropriate, with repair, replacement, price reduction, or contract termination, all of which will be at no cost to the consumer or user. Visual-Click is responsible for non-conformities that become apparent within two years from delivery. The consumer or user must notify Visual-Click of the non-conformity within two months of becoming aware of it.